Refund policy
Returns
We offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, the item must:
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be unused and in the same condition that you received it
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be in its original packaging
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include proof of purchase (order confirmation or receipt)
To initiate a return, please contact our support team at:
Once your request is approved, we will provide the return instructions and return address.
Please do not send items back before contacting us, as this may delay the return process.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
Items that have been used, damaged by the customer, or returned without original packaging may not qualify for a refund.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If your refund is approved, the payment will be returned to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card provider.
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Contact your bank.
Processing times may vary depending on the financial institution.
If you still have not received your refund, please contact us:
24-Month Warranty
All products sold by Beautyic come with a 24-month warranty from the date of delivery.
What is covered: faults caused by defects in materials or manufacturing that appear during normal use, in line with the instructions supplied with the product.
What is not covered:
- normal wear and tear, and consumable parts such as needle cartridges, tips, filters, pads and gels
- damage caused by misuse, accidents, drops, liquid damage, incorrect power supply or not following the instructions
- products that have been opened, modified or repaired by anyone other than us or our authorised partners
- cosmetic marks that do not affect how the product works
How to make a warranty claim: email us at contact@beautyic.co.uk with your order number, a short description of the fault and, where possible, photos or a video showing the issue. Our team will review your claim and may first help you with troubleshooting.
If your claim is approved, we will repair or replace the product free of charge. If a repair or replacement is not possible, we will offer a refund. We cover the cost of return shipping for approved warranty claims. Please do not send items back before contacting us.
This warranty is in addition to, and does not affect, your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
Exchanges
We replace items only if they are defective or damaged upon arrival.
If you need to request a replacement, please contact us at:
Please include your order number and photos of the defective item.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is:
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defective
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damaged upon arrival
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incorrect item received
We recommend using a tracked shipping service for returns.
Shipping costs are non-refundable.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Company Information
STEHOP LTD
Company Number: 12860976
Registered Address
76B Watling Avenue
Greater London
Edgware
United Kingdom
HA8 0LU